| What benefit is there to ordering online? ^ top |
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By using the Thiochemicals e-Customer Service site,
you will be able to order product anytime and from
anywhere - 24 hours a day, 365 days a year.
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What if I can't find the answer to my questions ^ top
about this site? |
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Please contact one of our account specialists on our
Contact Us homepage.
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| How can I find what I need quickly? ^ top |
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The Thiochemicals e-Customer Service site offers
multiple advanced search options.
For product information, start with one of the
search engines on the Product Page. There you
will be able to search for product by name, synonym,
or from a drop-down list. Even if you are unsure
about the correct spelling of the product you are
looking for, type in a partial spelling of the name
or synonym and, if the product is available through
Thiochemicals, our search engines will find it for you.
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| How do I start placing orders? ^ top |
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Begin by locating the product you are interested in purchasing
using one of our various product search engines. First-time
customers will need to fill out a registration form and become
approved. Once your registration has been approved, simply
fill out the order form and submit your order. Please note that
all of the required fields must be filled in to complete the order.
You will then receive a message confirming that the order was
received.
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| How can I check the status of my order? ^ top |
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You can log back in at any time to check on the status of your order.
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| Other information available: ^ top |
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In-depth information about Return Policies, Tax Policies,
Shipping, Hazardous Materials Information, Confidentiality,
Responsible Care, Conditions of Sale and International
Sales is available in our
policies and procedures online manual.
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| Which Thiochemicals plants are ISO 9000 certified? ^ top |
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The Thio and Fine Chemicals unit has plants in both Europe and
the United States. All plants are ISO 9000 certified.
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How do I become an Thiochemicals e-Commerce customer?
^ top |
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Thiochemicals makes it easy for you to register for online ordering.
If you are a new customer, just click on the link for new customers.
If you already order from Thiochemicals, click on the link for existing customers. Then fill out the registration form. Once the form is
submitted, you will receive email confirmation that your form has
been sent to one of our account specialists for review. You may also
be contacted in person if there are any questions about your
registration form. If you receive an error message, or have trouble processing your completed form, please Contact Us for help. Once
your registration form has been approved, you will be ready to order Thiochemicals online. You only have to register once. Then just
log in, point and click to order conveniently and securely.
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| What browsers are supported? ^ top |
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The Thiochemicals site was designed to support all of the more
current browsers including Internet Explorer 3.0 and above, and
Netscape Navigator 3.0 and above. If you are having trouble
viewing this site please Contact Us and note your browser and
Internet connection.
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| Other questions? ^ top |
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Please Contact Us with any other questions.
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| How can I get a sample of a product? ^ top |
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| Samples of many of the Arkema thiochemical products are available from Aldrich
Chemicals. Please visit Aldrich Chemicals to order a sample online or call Aldrich at 1-800-558-9160.
And, as always, if you can't find what you are looking for feel free to Contact Us.
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